Sentinel Support

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Sentinel SuperPro
Latest version of release product: v6.5.0

For a resolution to your technical problem, please take the following steps:

Step 1 - Driver Update

Many technical problems involving our Sentinel keys can be resolved simply by installing the latest system drivers. Please download and install the latest driver below.

Sentinel Protection Installer v7.4.2 (32-bit and Intel/AMD 64-bit Windows) - (Download Driver) For Windows 98/ME/NT/2000/XP/Server 2003/Vista (WHQL Certified for Windows 2000, Windows XP (32- bit and 64 bit), Windows Server 2003 (32- bit and 64 bit) and Windows VISTA (32- bit and 64 bit))

This is the latest version of the Sentinel System Driver and Sentinel Protection Server. This replaces the Sentinel System Driver, the Sentinel Combo Installer, Sentinel System USB Driver Installer 7.4.0 (English), and Sentinel Keys Protection Installer 1.0.2 (English). This will install both the SuperPro/UltraPro/SHK Driver and the Sentinel Protection Server/Sentinel Keys Server onto your system.

This will work for the following keys: Sentinel SuperPro, Sentinel UltraPro, Sentinel Hardware Keys (SHK), Sentinel Pro/Scribe/Cplus

Please note, for Sentinel Pro/Scribe/Cplus users, please choose the "Custom" option during installation to prevent the installation of the Sentinel Protection Server and Sentinel Keys Server.

Sentinel Protection Installer v7.1.0 - (Download driver)
For Linux RedHat 9 (2.4.20)/RedHat Enterprise 3.0 (2.4.21)/Linux kernel 2.6.5

This installer will Install Sentinel UNIX Driver 7.1 and/or Sentinel Protection Server 7.1 on your system. Previous installed copies of these components will be upgraded. This will work for Sentinel UltraPro and Sentinel SuperPro keys.

Sentinel UNIX Driver 7.1 provides also generic support for kernel version 2.6.5 of RedHat Linux distributions.

Kernel version 2.6.5 is the latest kernel that supports .o binary installations. Hence only version 2.6.5 is supported for customized 2.6.x kernels. However, the Sentinel UNIX Driver has also been tested on kernel versions 2.6.3.

The Sentinel UNIX Driver (parallel) binary-mdrbdr.o-is modified to support installation on kernel version 2.6.5. It is installed at: /opt/sentinel/sud/parallel/Fedora/kernel-2.6.5.Please note that the RPM version must be 4.2.1 (or higher).
For Fedora, the .ko binary will be installed. For the remaining distributions, the .o binary will be installed.

Windows Drivers:

	Driver Name	Version	OS	Product	Size
	Sentinel Protection Installer	v7.4.2	Windows 98/2000/XP (32-bit and 64-bit) / Server 2003 (32-bit and Intel/AMD 64-bit)/Windows Vista (32-bit and 64-bit)	Sentinel Hardware Keys (SHK), UltraPro, SuperPro, Pro, Scribe, Cplus	4.89 MB
	SuperPro Driver	v5.41.0	Windows 64bit (Itanium)	Sentinel SuperPro	465k

Linux/Unix Drivers:

	Driver Name	Version	OS	Product	Size
	Sentinel Protection Installer	v7.3	RedHat Enterprise 3.0 (2.4.21) Fedora (2.6.5)	Sentinel UltraPro,SuperPro	995 KB
	SuperPro Driver	v5.50	Suse 9.0 (2.4.21-99)	Sentinel SuperPro	1.14MB
	SuperPro Driver	v5.50	SuSE 8.2 (2.4.20-4BG)	Sentinel SuperPro	1 MB
	SuperPro Driver	v5.50	Linux Redhat 9.0 (2.4.20-8)	Sentinel SuperPro	170k
	SuperPro Driver	v5.50	FreeBSD 5.0	Sentinel SuperPro	136k

Macintosh Drivers:

	Driver Name	Version	OS	Product	Size
	SuperPro Driver	v7.3.0.3	32-bit platform, MacOS 10.5.2, 10.4.11 (PPC) and MacOS 10.4.11, 10.5.2 (Intel)	Sentinel Hardware Keys (SHK), UltraPro, SuperPro, Eve	240KB

Other Downloads:

	Driver Name	Version	OS	Product	Size
	Sentinel Advanced Medic	v1.3	Windows 95/98/NT/2000/XP	Sentinel SuperPro/UltraPro/SHK	315 KB
	Sentinel SuperPro Medic	v6.3.0	Windows 95/98/NT/2000/XP	Sentinel SuperPro	7 MB
	SSD Cleanup	v1.2.0.5	Windows 95/98/NT/2000/XP(32 bit)	Removes Sentinel System Driver	152k
	SSD Cleanup	v1.2.0.5	Windows (64 bit)	Removes Sentinel System Driver	247k
	Note: We recommend using the normal driver un-installation (Control Panel à Add or Remove Programs) for our drivers. SSDCleanUp might remove your Sentinel protected software application and other Sentinel SDK installation. Therefore, SSDCleanUp should be used  as the last option for driver uninstall.

Step 2- Check Compatibility

There are a small number of known incompatibility that we have with certain products.

You can find the latest compatibility information between our products and other hardware devices in by click here.

Step 3- Troubleshooting Help

If you are still experiencing technical problems, please download the following support document. This document will help you resolve the most common problems with our hardware keys. Please note, you will also need to download the Sentinel SuperPro Medic (found above).

Step 4 -Knowledge Base

If the troubleshooting document was not able to resolve your problem, or if you would like to find additional technical information (such as Frequently asked questions, tech notes, and other files) you can browse through our knowledge base. Click here to go to the knowledge base.

Step 5- Email Support

If you are still unable to resolve your problem, you can contact our technical support group by clicking here.

Please note, if you have purchased product from SafeNet, you can log into the Customer Connection Center to submit your problem directly to us.

Disclaimer

Please note, that though we will make the best effort to help you, we are limited on how much support we can actually provide. For most problems, intimate knowledge of the software package's security is needed. This is information that Rainbow Technologies is not privy to. For this reason, it is always a good idea to contact the developer of your software product for support. We are limited to the help only with:

• driver installation issues
• minor configuration questions

We always recommend downloading the latest Sentinel System Drivers if your hardware key is not detected. But, if this does not work, you will need to contact the software developer for advanced support.

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Sentinel UltraPro
Latest version of release product: v1.3.0

For a resolution to your technical problem, please take the following steps:

Step 1 - Driver Update

Many technical problems involving our Sentinel keys can be resolved simply by installing the latest system drivers. Please download and install the latest driver below.

Sentinel Protection Installer v7.4.2 (32-bit and Intel/AMD 64-bit Windows) - (Download Driver) For Windows 98/ME/NT/2000/XP/Server 2003/Vista (WHQL Certified for Windows 2000, Windows XP (32- bit and 64 bit), Windows Server 2003 (32- bit and 64 bit) and Windows VISTA (32- bit and 64 bit))

This is the latest version of the Sentinel System Driver and Sentinel Protection Server. This replaces the Sentinel System Driver, the Sentinel Combo Installer, Sentinel System USB Driver Installer 7.4.0 (English), and Sentinel Keys Protection Installer 1.0.2 (English). This will install both the SuperPro/UltraPro/SHK Driver and the Sentinel Protection Server/Sentinel Keys Server onto your system.

This will work for the following keys: Sentinel SuperPro, Sentinel UltraPro, Sentinel Hardware Keys (SHK), Sentinel Pro/Scribe/Cplus

Please note, for Sentinel Pro/Scribe/Cplus users, please choose the "Custom" option during installation to prevent the installation of the Sentinel Protection Server and Sentinel Keys Server.

Sentinel Protection Installer v7.1 - (Download driver)
For Linux RedHat 9 (2.4.20)/RedHat Enterprise 3.0 (2.4.21)/Linux kernel 2.6.5

This installer will Install Sentinel UNIX Driver 7.1 and/or Sentinel Protection Server 7.1 on your system. Previous installed copies of these components will be upgraded. This will work for Sentinel UltraPro and Sentinel SuperPro keys.

Sentinel UNIX Driver 7.1 provides also generic support for kernel version 2.6.5 of RedHat Linux distributions.

Kernel version 2.6.5 is the latest kernel that supports .o binary installations. Hence only version 2.6.5 is supported for customized 2.6.x kernels. However, the Sentinel UNIX Driver has also been tested on kernel versions 2.6.3.

The Sentinel UNIX Driver (parallel) binary-mdrbdr.o-is modified to support installation on kernel version 2.6.5. It is installed at: /opt/sentinel/sud/parallel/Fedora/kernel-2.6.5.Please note that the RPM version must be 4.2.1 (or higher).
For Fedora, the .ko binary will be installed. For the remaining distributions, the .o binary will be installed.

Windows Drivers:

	Driver Name	Version	OS	Product	Size
	Sentinel Protection Installer	v7.4.2	Windows 98/2000/XP (32-bit and 64-bit) / Server 2003 (32-bit and Intel/AMD 64-bit)/Windows Vista (32-bit and 64-bit)	Sentinel Hardware Keys (SHK), UltraPro, SuperPro, Pro, Scribe, Cplus	4.89 MB

Linux/Unix Drivers:

	Driver Name	Version	OS	Product	Size
	Sentinel Protection Installer	v7.3	RedHat Enterprise 3.0 (2.4.21) Fedora (2.6.5)	Sentinel UltraPro,SuperPro	995 KB

Other Downloads:

	Driver Name	Version	OS	Product	Size
	Sentinel Advanced Medic	v1.0	Windows 95/98/NT/2000/XP	Sentinel SuperPro/UltraPro/SHK	315 KB
	Sentinel SuperPro Medic	v6.3.0	Windows 95/98/NT/2000/XP	Sentinel SuperPro/UltraPro	7 MB
	Sentinel SuperPro Medic	v6.3.0	Windows 95/98/NT/2000/XP	Sentinel SuperPro	7 MB
	SSD Cleanup	v1.2.0.5	Windows 95/98/NT/2000/XP(32 bit)	Removes Sentinel System Driver	152k
	SSD Cleanup	v1.2.0.5	Windows (64 bit)	Removes Sentinel System Driver	247k
	Note: We recommend using the normal driver un-installation (Control Panel à Add or Remove Programs) for our drivers. SSDCleanUp might remove your Sentinel protected software application and other Sentinel SDK installation. Therefore, SSDCleanUp should be used  as the last option for driver uninstall.

Step 2 - Check Compatibility

There are a small number of known incompatibility that we have with certain products.

You can find the latest compatibility information between our products and other hardware devices in by click here.

Step 3 - Knowledge Base

If you aren't using an incompatible production, or if you would like to find additional technical information (such as Frequently asked questions, tech notes, and other files) you can browse through our knowledge base. Click here to go to the knowledge base.

Step 4- Email Support

If you are still unable to resolve your problem, you can contact our technical support group by clicking here.

Please note, if you have purchased product from SafeNet, you can log into the Customer Connection Center to submit your problem directly to us.

Disclaimer

Please note, that though we will make the best effort to help you, we are limited on how much support we can actually provide. For most problems, intimate knowledge of the software package's security is needed. This is information that Rainbow Technologies is not privy to. For this reason, it is always a good idea to contact the developer of your software product for support. We are limited to the help only with:

• driver installation issues
• minor configuration questions

We always recommend downloading the latest drivers if your hardware key is not detected. But, if this does not work, you will need to contact the software developer for advanced support.

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Sentinel Hardware Key
Latest version of release product: v1.2.0

For a resolution to your technical problem, please take the following steps:

Step 1 - Driver Update

Many technical problems involving our Sentinel keys can be resolved simply by installing the latest system drivers. Please download and install the latest driver below.

Sentinel Protection Installer v7.4.2 (32-bit and Intel/AMD 64-bit Windows) - (Download Driver) For Windows 98/ME/NT/2000/XP/Server 2003/Vista (WHQL Certified for Windows 2000, Windows XP (32- bit and 64 bit), Windows Server 2003 (32- bit and 64 bit) and Windows VISTA (32- bit and 64 bit))

This is the latest version of the Sentinel System Driver and Sentinel Protection Server. This replaces the Sentinel System Driver, the Sentinel Combo Installer, Sentinel System USB Driver Installer 7.4.0 (English), and Sentinel Keys Protection Installer 1.0.2 (English). This will install both the SuperPro/UltraPro/SHK Driver and the Sentinel Protection Server/Sentinel Keys Server onto your system.

This will work for the following keys: Sentinel SuperPro, Sentinel UltraPro, Sentinel Hardware Keys (SHK), Sentinel Pro/Scribe/Cplus

Please note, for Sentinel Pro/Scribe/Cplus users, please choose the "Custom" option during installation to prevent the installation of the Sentinel Protection Server and Sentinel Keys Server.

Step 2- Check Compatibility

There are a small number of known incompatibility that we have with certain products.

You can find the latest compatibility information between our products and other hardware devices in by click here.

Step 3 -Knowledge Base

If you aren't using an incompatible production, or if you would like to find additional technical information (such as Frequently asked questions, tech notes, and other files) you can browse through our knowledge base. Click here to go to the knowledge base.

Step 4 - Email Support

If you are still unable to resolve your problem, you can contact our technical support group by clicking here.

Please note, if you have purchased product from SafeNet, you can log into the Customer Connection Center to submit your problem directly to us.

Disclaimer

Please note, that though we will make the best effort to help you, we are limited on how much support we can actually provide. For most problems, intimate knowledge of the software package's security is needed. This is information that Rainbow Technologies is not privy to. For this reason, it is always a good idea to contact the developer of your software product for support. We are limited to the help only with:

• driver installation issues
• minor configuration questions

We always recommend downloading the latest drivers if your hardware key is not detected. But, if this does not work, you will need to contact the software developer for advanced support.

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Other Sentinel Keys Support

For a resolution to your technical problem, please take the following steps:

Step 1 - Driver Update

Many technical problems involving our Sentinel keys can be resolved simply by installing the latest system drivers. Please download and install the latest driver below.

Sentinel Protection Installer v7.4.2 (32-bit and Intel/AMD 64-bit Windows) - (Download Driver) For Windows 98/ME/NT/2000/XP/Server 2003/Vista (WHQL Certified for Windows 2000, Windows XP (32- bit and 64 bit), Windows Server 2003 (32- bit and 64 bit) and Windows VISTA (32- bit and 64 bit))

This is the latest version of the Sentinel System Driver and Sentinel Protection Server. This replaces the Sentinel System Driver, the Sentinel Combo Installer, Sentinel System USB Driver Installer 7.4.0 (English), and Sentinel Keys Protection Installer 1.0.2 (English). This will install both the SuperPro/UltraPro/SHK Driver and the Sentinel Protection Server/Sentinel Keys Server onto your system.

This will work for the following keys: Sentinel SuperPro, Sentinel UltraPro, Sentinel Hardware Keys (SHK), Sentinel Pro/Scribe/Cplus

Please note, for Sentinel Pro/Scribe/Cplus users, please choose the "Custom" option during installation to prevent the installation of the Sentinel Protection Server and Sentinel Keys Server.

Windows Drivers:

	Driver Name	Version	OS	Product	Size
	Sentinel Protection Installer	v7.4.2	Windows 98/2000/XP (32-bit and 64-bit) / Server 2003 (32-bit and Intel/AMD 64-bit)/Windows Vista (32-bit and 64-bit)	Sentinel Hardware Keys (SHK), UltraPro, SuperPro, Pro, Scribe, Cplus	4.89 MB

Macintosh Drivers:

	Driver Name	Version	OS	Product	Size
	SuperPro Driver	v7.3.0.3	32-bit platform, MacOS 10.5.2, 10.4.11 (PPC) and MacOS 10.4.11, 10.5.2 (Intel)	Sentinel Hardware Keys (SHK), UltraPro, SuperPro, Eve	240KB
	Eve3 Driver	v2.2.0	MacOS9(classic), MacOSX(Carbon/Cocoa/Classic)	Sentinel DUO/EVE3	62k

Other Downloads:

	Driver Name	Version	OS	Product	Size
	Sentinel Advanced Medic	v1.0	Windows 95/98/NT/2000/XP	Sentinel SuperPro/UltraPro/SHK	315 KB
	Sentinel Medic	Legacy	Windows 95/98/NT/2000/X	All Sentinel Keys	170k
	Sentinel SuperPro Medic	v6.3.0	Windows 95/98/NT/2000/XP	Sentinel SuperPro	7 MB
	SSD Cleanup	v1.2.0.5	Windows 95/98/NT/2000/XP(32 bit)	Removes Sentinel System Driver	152k
	SSD Cleanup	v1.2.0.5	Windows (64 bit)	Removes Sentinel System Driver	247k
	Note: We recommend using the normal driver un-installation (Control Panel à Add or Remove Programs) for our drivers. SSDCleanUp might remove your Sentinel protected software application and other Sentinel SDK installation. Therefore, SSDCleanUp should be used  as the last option for driver uninstall.

Step 2- Check Compatibility

There are a small number of known incompatibility that we have with certain products.

You can find the latest compatibility information between our products and other hardware devices in by click here.

Step 3- Troubleshooting Help

If you are still experiencing technical problems, please download the following support document. This document will help you resolve the most common problems with our hardware keys. Please note, you will also need to download the Sentinel Medic (found above).

Step 4 -Knowledge Base

If the troubleshooting document was not able to resolve your problem, or if you would like to find additional technical information (such as Frequently asked questions, tech notes, and other files) you can browse through our knowledge base. Click here to go to the knowledge base.

Step 5- Email Support

If you are still unable to resolve your problem, you can contact our technical support group by clicking here.

Please note, if you have purchased product from SafeNet, you can log into the Customer Connection Center to submit your problem directly to us.

Disclaimer

Please note, that though we will make the best effort to help you, we are limited on how much support we can actually provide. For most problems, intimate knowledge of the software package's security is needed. This is information that Rainbow Technologies is not privy to. For this reason, it is always a good idea to contact the developer of your software product for support. We are limited to the help only with:

• driver installation issues
• minor configuration questions

We always recommend downloading the latest Sentinel System Drivers if your hardware key is not detected. But, if this does not work, you will need to contact the software developer for advanced support.